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Refund & Return Policy

At 420 Herb Nest EU, your satisfaction is important to us. We aim to provide high-quality cannabis products with fast, discreet delivery across Europe. Because of the nature of our products, we follow a strict yet fair refund policy explained below.

1. No Returns on Cannabis Products

Due to safety, legal, and hygiene reasons, we cannot accept returns on:

  • Cannabis flower

  • Edibles

  • Vapes & cartridges

  • Oils & CBD wellness items

  • Any opened or used product

Once a package has been shipped, it cannot be returned for a refund.

2. Non-Refundable Situations

Refunds cannot be issued for:

  • Choosing the wrong product or strain

  • Changing your mind after shipping

  • Delays caused by postal services

  • Orders seized by customs (customer is responsible for knowing local laws)

3. Damaged or Incorrect Orders

If your order arrives damaged, missing items, or you received the wrong product, please contact us within 48 hours of delivery.

To process your claim, we require:

  • Order number

  • Clear photos of the package and product

  • A short description of the issue

If approved, we may offer one of the following:

  • A replacement item

  • Store credit

  • A partial refund (case-by-case)

4. Lost Packages

If your package does not arrive within 10 business days, contact us at:
contact@420herbnesteu.com

We will investigate, depending on the tracking details. If the shipping provider confirms the package is lost, we may offer:

  • A reshipment

  • Store credit

Note: Packages marked “Delivered” by the courier are not eligible for replacement.

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